Storable Edge Status

Walkthrough Report Unavailable for Some Accounts

Identified - We’ve made progress in resolving the issue affecting the Walkthrough Report. Our team has identified the cause in certain scenarios and is actively testing a complete solution. We appreciate your continued patience and will share further updates as they become available.
May 08, 2025 - 14:57 EDT

Update - We are continuing to investigate this issue. We apologize for the inconvenience and appreciate your patience.
May 07, 2025 - 10:51 EDT

Investigating - We are continuing to investigate this issue. We apologize for the inconvenience and appreciate your patience.
May 06, 2025 - 11:14 EDT

Identified - We’re currently investigating an issue affecting some accounts where the Walkthrough Report fails to load and displays a blank page. Our team is actively working to resolve the issue. We’ll share updates as they become available. We apologize for the inconvenience and appreciate your patience.
May 05, 2025 - 14:43 EDT

Storable Edge Software Operational

Storable Edge Corporate Operational

Storable Edge Call Center and Email Support Operational

Storable Edge API (Third-party integrations) Operational

Storable Edge Reporting Degraded Performance

Rental Center Operational

Storable Websites Operational

Storable Payments Operational

Edge Payments Operational

Storable Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2025

Service Disruption – Edge

Resolved - This issue has been resolved. Thank you for your patience.
May 8, 12:30 EDT

Monitoring - Our team has implemented a fix and is monitoring the system to ensure stability and full recovery. We will continue to observe performance closely and provide further updates if necessary. Thank you for your continued patience and understanding.
May 7, 16:21 EDT

Investigating - We are currently investigating a recurrence of the issue affecting Storable Edge. Users may experience indefinite loading or be unable to access the application at this time. The Edge API is also impacted. Our team is working urgently to identify the underlying cause and apply a stable resolution.
We will provide updates as they become available. Thank you for your continued patience and understanding.
May 7, 16:10 EDT

May 7, 2025

Scheduled Maintenance: Database Upgrade

Completed - The scheduled maintenance has been completed.
May 7, 23:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 EDT

Scheduled - We will be performing a scheduled database upgrade tonight, May 7, 2025, from 10:30 PM to 11:00 PM ET. During this 30-minute window, you may notice slower response times. We appreciate your patience and understanding as we work to enhance system performance.
May 7, 18:21 EDT

Service Disruption – Edge

Resolved - This issue has been resolved. Thank you for your patience.
May 7, 13:07 EDT

Monitoring - A fix has been successfully implemented, and we are currently monitoring the system to ensure stability and full recovery. We will continue to observe performance closely and provide further updates if necessary. Thank you for your continued patience and understanding.
May 7, 11:56 EDT

Update - We are continuing to investigate this issue.
May 7, 11:08 EDT

Investigating - We are actively investigating an issue that prevents Edge from loading for users. Affected users may experience the application attempting to load indefinitely without success. The Edge API is also affected. Our team is working urgently to implement a fix and updates will be provided when available. Thank you for your patience.
May 7, 11:05 EDT

May 6, 2025

May 5, 2025

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

eSign Outage

Resolved - This issue has been resolved and we've determined that there was no tenant impact during the outage.
Apr 24, 12:28 EDT

Monitoring - Edge experienced a recent eSign outage. While the outage is resolved, our teams are investigating any impacted documents. We will provide updates and, if necessary, provide further instructions. Thank you for your patience as we monitor this issue.
Apr 24, 10:02 EDT