Unable to create new SSO users

Incident Report for Storable Edge

Resolved

This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.
Posted Jul 23, 2026 - 14:17 EDT

Monitoring

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
Posted Jul 23, 2026 - 13:08 EDT

Identified

We've identified the cause of the issue preventing new SSO users from being created and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
Posted Jul 23, 2026 - 12:33 EDT

Update

We are continuing to investigate this issue.
Posted Jul 23, 2026 - 12:00 EDT

Investigating

We're aware of an issue temporarily preventing new SSO users from being created in the SSO portal. Our team is working to implement a solution. We’ll share updates here as soon as more information is available.
Posted Jul 23, 2026 - 11:55 EDT
This incident affected: SSO.