This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.
Posted Aug 20, 2026 - 14:38 EDT
Monitoring
A fix has been implemented, and we are monitoring system performance to ensure full stability. Data should be fully populated in the impacted reports within 1-2 hours. We’ll continue to observe the issue and post further updates if necessary.
Posted Aug 20, 2026 - 12:53 EDT
Identified
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
Posted Aug 20, 2026 - 12:20 EDT
Investigating
An issue is temporarily preventing payments and move-in data from 8/19/26 from populating in the Payments by Type Detail and Management Summary Reports. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.